In 2018, more than a dozen public members attended the ICE Exchange. Two of them – Kevin Harris and Ben Klein – are bright, energetic millennials who conveyed their enthusiasm about being public members during a joint interview at the conference in Austin.

Cynthia Durley, MEd, MBA, was the 2018 recipient of the ICE Lifetime Achievement Award. In this interview, Durley recounts her more than 35 years’ experience with ICE, how she first entered the field and her advice for what it takes to be a good mentor.

Managing a workplace comprised of multiple generations can seem like a daunting task on paper, but it may be easier than you think. In this infographic, we highlight key traits of each generation and ways to mind the (generational) gap.

In this continued series, we explore the role of the public member, interviewing individuals and telling their story – their experience, triumphs and challenges. Hear from Thomas Hartsell Jr., who serves as public member for the Art Therapy Credentials Board, Inc.

Respiratory therapists who hold credentials from the National Board for Respiratory Care (NBCR) have evolved from solely generalists in 1961, to a diverse group that includes specialists. Learn how NBRC navigated these updates, including the creation of a mobile-friendly assessment platform.

Gloria Fabrey is the public member and treasurer on the board of directors for the Pediatric Nursing Certification Board (PNCB). Here she shares thoughts on the role: its importance, challenges and rewards.

Edward “Ed” Susank has had a long history of volunteering and serving as a public member for a number of organizations. Here he shares what it takes to be a public member, the challenges and triumphs of the role and his advice for someone considering the role.

When a prestigious credential program is recommended for reassessment, the organizing body must act quickly. Learn how the Competency and Credentialing Institute (CCI) improved their CNOR certification and are supporting over 40,000 CNOR certificants through this change

We talked to Carla Caro, MA, to get a preview of her ICE Exchange session, which will focus on how to make much-needed updates or changes to an organization’s exams, while ensuring buy-in from stakeholders. Learn why this is an important topic and what you’ll gain from the presentation.

Hear from The Right to Safe Care Coalition (RTSCC) on how they are fighting against the trend of anti-maintenance of certification and legislation that has attempted to undo important systems that help ensure the competence of health care professionals.