Amy Jauman, EdD, GPHR, SMS, and Joseph Seegers recently authored the white paper, “Using Online Research Techniques to Better Understand Your Audience,” in which they looked at how attractive credentialing programs make candidates in the markets they serve. Learn more about the white paper’s key takeaways and how your group can benefit from its findings in this Q&A.

For credentialing professionals looking to gain insight into the value of their certifications, it can be wise to go straight to the source and look at the needs of the market and applicants. Take a deep dive inside the minds of job seekers and hiring managers and hear what they have to say about certifications.

Over the past year, COVID-19 has caused many groups to shift their thinking, adapt to changes and reevaluate their operations. The National Board of Certification and Recertification for Nurse Anesthetists (NBCRNA) and SeaCrest Consulting recently conducted a survey to gather information on how certifying organizations in the United States responded to COVID-19 during 2020. Read on for key findings and results.

In the spirit of continuous learning, we asked the I.C.E. Publications and Editorial Committee to share some of their go-to resources for all things credentialing and professional development. From test development to leadership strategies and legal principles, take a look at their recommendations.

In an effort to address the needs of the military community and the credentialing barriers they face, I.C.E. launched the Military and Veterans Credentialing Toolkit. Learn more about the toolkit, and how to help service members and veterans attain high-value civilian credentials.

Organizations may find that a credentialing management system (CMS) is the best option to manage information needs. As there is not a one-size-fits-all system, learn about three overarching themes that should be considered when planning for a new CMS.

While there is an increase in demand for accessible programs, there is little guidance for initial accessibility implementation. In this article, learn why it is important to implement accessibility in a learning context and gain general design strategy tips from the authors, followed by a case study.

While the National Commission for Certifying Agencies (NCCA) requires organizations to report credentialing exam performance, there is little guidance on what should be published. In this 2020 I.C.E. Exchange presentation summary, learn how your group can improve its public exam reporting and proactively serve key stakeholder needs.

With the help of the Terminology Task Force, I.C.E. recently released the I.C.E. Basic Guide to Credentialing Terminology (2^nd edition) with new and updated terms and definitions for the credentialing community. We spoke with Mike Clark, chair of the task force, to learn more about the new edition and the driving force behind it.

After retirement, an individual may still want to be active in their field or find that they need to return to the workforce. In these cases, some certifying bodies will offer a retirement status. Learn more about the development of retiree certifications and the value they bring to an organization with members transitioning into the post-career stage of their lives.